Legal

Privacy Policy

Last updated 6 November 2026

Centric Care Solutions ("we", "us") is based in the United States. We provide customer care and order follow-up on behalf of the brands we support. This policy explains what we collect, how we use it, and the choices you have.

Information we collect

Contact details such as your name, telephone number, email address, and mailing address
Order details from the brand you bought from
What you tell our team about your order or a product
Payment details when you place an order. Our payment processor handles them and we do not store full card numbers.
Call recordings and message logs, including your text message consent and opt-out records
What you submit through forms on this website
Basic technical information from your visit to this website

How we use information

To contact you about your order on behalf of the brand you bought from
To answer questions and provide customer care
To send the text messages you opted in to receive
To review calls for quality and compliance
To reply to messages you send through this website
To meet legal, regulatory, and recordkeeping duties

No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are excluded from all sharing with third parties, except service providers that deliver the messages for us. Those providers may not use this information for their own purposes.

Sharing

We share order and customer care information with the brand you bought from, and with service providers that run our telephone, messaging, payment, and customer relationship systems. Those providers may use the information only to perform services for us. We disclose information when the law requires it. The sharing described in this section does not include mobile opt-in data or consent, other than to the messaging providers named in the note above.

Call recording

We may monitor or record calls for quality, training, and compliance. Where the law requires it, we notify you at the start of the call.

Text messaging (SMS)

If you opt in, we send recurring automated text messages about your orders, deliveries, appointments, and customer care. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. See our SMS Program Terms.

No medical advice

We provide customer care and product information. We do not provide medical advice, diagnosis, or treatment. For medical questions, talk to a qualified healthcare provider.

How long we keep information

We keep information as long as we need it to support your orders and to meet legal and recordkeeping duties. We keep opt-out records so that we can honor your request.

Your rights and choices

Ask us to stop contacting you at any time: tell our team, reply STOP to a text, or email us. We honor these requests the same day. You can also ask to see, correct, or delete your information, subject to applicable law and the instructions of the brand you bought from.

Security

We use administrative, technical, and physical safeguards to protect your information. No system is perfectly secure.

Changes to this policy

We may update this policy. The date at the top shows the latest change.

Contact

Centric Care Solutions · info@centriccare.us